Frequently Asked Questions
Everything you need to know about your 4K COSMO experience.
Are 4K COSMO products cruelty-free?
Yes, we are committed to ethical beauty. All 4K COSMO products are 100% cruelty-free and never tested on animals.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are unsatisfied with your purchase, please contact our support team to initiate a return.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Are your beauty products suitable for sensitive skin?
Our formulas are designed with high-quality ingredients to be gentle. However, we recommend checking the full ingredient list on each product page and performing a patch test before full application.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.